I am a well-rounded problem solver and systems thinker with organizational leadership experience across operations, product design and development, customer service, and information technology.
Moment 3/2012 - 2/2018
As a key member of operations team, managed continuous improvement of IT systems, security, and regulatory compliance for two offices. Designed and project managed network, AV design, and implementation for an $1mm construction/renovation project. Hired, trained, and managed junior IT staffer to grow into this role.
Rebuilt entire network infrastructure from early 2000s era consumer hardware into modern enterprise-grade hardware. Ran systems administration and helpdesk for digital design consultancy. Created UX Research technology toolkits to support designers’ needs
Perceptive Pixel — 2/2008–8/2011
Customer Service Manager
Created and managed internal support projects, driving client satisfaction and retention. Built out customer service/white-glove installation processes to meet rapidly expanding business. Hired and managed small team of customer service, R&D, and field technicians.
Manufactured, installed, and supported multitouch screens, as seen on CNN, ESPN, Bloomberg, NCIS, NCIS:LA, and more. Created processes and MRP/ERP tools to manage complete product lifecycle. Provided technical support and training to a global client base
HighQuest Partners 2/2007 - 1/2008
Developed white papers and other deliverables for agribusiness and diversified multinational clientele, on topics including business development and strategy, groundwork for M&A, and compliance.
Web Developer / Hotjobs.com — 10/2000–3/2001
Web Developer / Time Inc. New Media — 12/1998–10/2000
Web Developer / i33 communications — 5/1997–9/1998
Retail Coordinator / IGDN — 1/2019–present
Board member for a trade association, responsible for managing and developing new sales and distribution pipelines on behalf of 100 member-publishers.
Vice President/Co-Owner / Galileo Games — 1/2017–present
Project management, business administration, product development, brand management. Plus writing, editing, art direction, book layout, and game design.
Founder/Owner / Brooklyn Indie Games — 1/2011–12/2017
Management of end-to-end product pipeline from design through retail distribution. Ran multiple successful crowdfunding campaigns, resulting in finished, distribution-ready products. Product development including writing, editing, art direction, book layout, and game design.
Principal / Epistech Consulting — 3/2001–present
Technology consulting business providing web design and development, technical support and related services to SMB/SOHO clientele.
Professional Certificate: Product Design, 2012
New York University, New York, NY
B.S. Food Science, 2006
Cornell University, Ithaca, NY
Requirements analysis, project management, business analysis, Agile methodologies, client relations, convention support, product design, interaction design, user training, IT & technical support, technical writing.
Product design, game design, Adobe Photoshop, InDesign, Illustrator, After Effects, Audacity; 2D & 3D CAD modeling, Solidworks, Google SketchUp.
Adept on Windows, Mac, Unix platforms, Confluence, JIRA, Apache, currently learning Ruby
➽ Copyright 2013 Tim Rodriguez / epistech, design by vermilion ink