I am a technology generalist with 15 years of experience in information technology, web development, customer service, and business administration.
IT Associate / Moment — 3/2012–present
Responsible for 40+ seats worth of designers, developers, and operations staff. Manage fileserver, websites, Kerio mailserver, backup systems, telephony system, all vendor interactions, and scaling it to meet the changing needs of the company.
Principal / Epistech Consulting — 3/2001–present
Provided technology services to small business clientele, providing web design and development, engineering services, technical support, and technology consultation.
Customer Service Manager / Perceptive Pixel — 2/2008–8/2011
Managed customer service department which provided worldwide field and telephone technical services, convention support, end-user training, and technical documentation. Managed projects ensuring client satisfaction including: design and implementation of self-support tools, creation of a software license management system, development of documentation and a client training program, testing user experience and interaction design.
Analyst / High Quest Partners — 2/2007–1/2008
Responsible for primary market research and creating presentation materials on business development strategies, managed internal IT projects.
Web Developer / Hotjobs.com — 10/2000–3/2001
Web Developer / Time Inc. New Media — 12/1998–10/2000
Led front-end development on Time Inc. e-commerce and subscription services websites, created web based reporting tools to support Marketing department.
Web Developer / i33 communications — 5/1997–9/1998
Handled full life-cycle of front-end development on a wide variety of client projects, coding detailed design prototypes and live websites.
Professional Certificate: Product Design, 2012
New York University, New York, NY
B.S. Food Science, 2006
Cornell University, Ithaca, NY
Requirements analysis, project management, business analysis, Agile methodologies, client relations, convention support, product design, interaction design, user training, IT & technical support, technical writing.
Product design, game design, Adobe Photoshop, InDesign, Illustrator, After Effects, Audacity; 2D & 3D CAD modeling, Solidworks, Google SketchUp.
Adept on Windows, Mac, Unix platforms, Confluence, JIRA, Apache, currently learning Ruby
➽ Copyright 2013 Tim Rodriguez / epistech, design by vermilion ink